Last updated: January 1, 2025
Richmond Custom Saunas collects personal information that you voluntarily provide to us when you contact us through our website, call our phone number, or submit a form requesting a quote or consultation. The types of information we may collect include:
We also collect non-personal information automatically when you visit our website, including browser type, device type, pages visited, and time spent on the site. This data is collected through standard analytics tools and does not identify you personally.
Richmond Custom Saunas uses the personal information you provide solely for legitimate business purposes related to responding to your inquiry and delivering our services. Specifically, we use your information to:
If you have opted in to receive text message communications, we may contact you via SMS regarding your quote request and project scheduling. You may opt out at any time by replying STOP to any text message.
Richmond Custom Saunas does not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information with trusted service providers who assist us in operating our business, such as our CRM platform and scheduling software, strictly for the purposes of fulfilling your service request. These providers are contractually prohibited from using your information for any other purpose.
We may disclose your information if required by law, court order, or governmental authority, or if disclosure is necessary to protect the rights, property, or safety of Richmond Custom Saunas, its clients, or others.
Our website may use cookies and similar tracking technologies to improve your browsing experience and collect aggregate analytics data. Cookies are small data files stored on your browser. You may configure your browser to refuse cookies or alert you when cookies are being sent. Disabling cookies may affect the functionality of some features on our website.
We do not use cookies to collect personally identifiable information without your knowledge, and we do not use cookies to track your activity across unrelated third-party websites.
Richmond Custom Saunas takes reasonable technical and organizational measures to protect the personal information you provide from unauthorized access, disclosure, alteration, or destruction. These measures include secure data storage practices and limited access to personal information within our organization.
However, no method of internet transmission or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security. If you have reason to believe your information has been compromised, please contact us immediately.
Our website may contain links to third-party websites, including Google Maps and review platforms. These websites operate independently of Richmond Custom Saunas and have their own privacy policies. We are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of any third-party site you visit through links on our website.
Richmond Custom Saunas does not knowingly collect personal information from children under the age of 13. Our services and website are intended for adults. If you believe we have inadvertently collected information from a child under 13, please contact us immediately and we will take steps to delete that information.
Richmond Custom Saunas reserves the right to update this Privacy Policy at any time. Changes will be posted to this page with an updated revision date. Your continued use of our website or engagement with our services following any posted changes constitutes your acceptance of the updated policy. We encourage you to review this page periodically for any updates.
If you have questions, concerns, or requests regarding this Privacy Policy or the personal information we hold about you, please contact us at:
Phone: (804) 696-5515
Address: 21 N 7th St, Richmond, VA 23219
Website: richmondcustomsaunas.com